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Instructions for Pioneer Internet Email Upgrade
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Enclosed are instructions for making the necessary email
setting changes to complete the upgrade to the new Pioneer Internet
email service, powered by Google. Listed are instructions for
changing the email settings for most computers and the BlackBerry®
smartphone.
Please follow these step-by-step instructions on
making the necessary email setting changes to your email client for
the conversion to the new Pioneer Internet email service, powered by
Google. If at any point during the instructions you need help, please
call 1-800-375-8903 for Customer Care support. The hours for our
Customer Care center are Monday through Friday, 8:00a.m. –
10:00p.m., Saturday, 8:00a.m. – 9:00p.m. and Sunday 9:00a.m. –
9:00p.m.
NOTE: It will be necessary to make these
changes to each “@pldi.net” email address that is on your
Internet account. If you have more than one email address, you will
need to upgrade each email address separately, but please pay special
attention to Step #4 of the instructions.
Email
setting changes on your computer:
To begin,
click on the appropriate link according to the email client that you
currently use to access your Pioneer Internet email:
If you use
Outlook Express or Windows Mail for Vista, click the
link below:
http://support.pldi.net/oesetup.exe
OR
If you use Microsoft Outlook, click the link below:
http://support.pldi.net/outlooksetup.exe
OR
If you use another email client other than one listed above,
please call our Customer Care center at 1-800-375-8903 for
instructions.
If you have selected one of the links above, you
can follow the step-by-step instructions or refer to these general
steps as you walk through the instructions on your computer
screen.
1. After you click on the appropriate link, this
screen will appear asking you if you want to Save or Open
the file, click Open
2. After the file is open
and downloaded, this screen will appear, click Run.
3. Next, this screen
will appear, click OK.
4. Next, this screen will appear, complete all
the fields. This will be your default email account. If you have only
one Pioneer Internet email account, click OK and skip to step 7.
If you have more than one email account, click Add/Edit and
move to step 5.
Note: Do not include “@pldi.net” in the username field
If you do not remember your password, you will need to contact our
Customer Care Center
at 1-800-375-8903.
5. After clicking Add/Edit
on the previous screen, complete each field in this screen for the
next Pioneer Internet email account, click OK.
Note: Do not include “@pldi.net” in the username field
6. Next, this box will appear. If you wish to add
additional Pioneer Internet email accounts, click Add and it
will take you back to step 5. Continue following these steps until
you have added all your Pioneer Internet email accounts, when
finished click Close.
7. Next, this screen will appear in the upper
right-hand corner. The configuration may take several minutes,
depending on the speed of your computer.
8. After the new configuration has been updated,
this box will appear.
If you have only “@pldi.net” email address(es), click No.
If you have other email accounts (such as hotmail, yahoo or gmail) or an Internet domain email, click Yes.
If you have questions about this selection, please contact our
Customer Care Center at 1-800-375-8903.
9. After your email account has been upgraded to the new
settings this box will appear, click OK.
Congratulations, your email address has been upgraded to the new
Pioneer Internet email service, powered by Google!
VERY
IMPORTANT NOTE
Remember, if you use any
other device to check your “@pldi.net” email account, you must
also make these email setting changes on that device. If you have
questions about how to change email settings on those devices,
contact your device service provider.
CELL
PHONE USERS:
If you use a smart phone or BlackBerry® to receive your
“@pldi.net” email messages, it will be necessary to make the
following changes to your phone’s email settings.
Smart
phones (other than BlackBerry®):
Incoming
mail: pop.gmail.com
Outgoing
mail: smtp.gmail.com
Account
name: user@pldi.net
Password:(enter
your Pioneer Internet email password)
Server
Requires authentication: yes,
check-mark this option
Outgoing
Port: 465
Requires
SSL: yes
Incoming
Port: 995
Requires
SSL: yes
BlackBerry®
phones:
If you use your BlackBerry® cell phone to
receive your Pioneer Internet email messages, please follow these
instructions to change email settings so that you will continue to
receive your Pioneer Internet (“@pldi.net”) email messages on
your BlackBerry® cell phone. These changes must be made prior to
February 28, 2010.
If you have questions, please contact
your cellular service provider. For Pioneer Cellular BlackBerry®
customers, please call 1-800-641-2732 for customer care.
Set-up
for Pioneer Internet email on a Pioneer Cellular BlackBerry® cell
phone:
1. Log into your Pioneer BlackBerry®
account at http://pioneer.blackberry.com
Note:
You will need your user name and password for your BlackBerry®
Website Account. If you do not know your user name or password,
please contact the Pioneer Customer Care at 1-800-641-2732.
2. If you have previously set up filters on an
email account, it is best to edit the email account settings. If
you DO NOT have filters, it will be best to delete the email
account and add it back with the new settings. Before you delete your
Pioneer Internet email account, make sure you know your
“@pldi.net” email password. It will be necessary to know your
Pioneer Internet email password when setting up the new email
account. If you do not have filters in place, follow the
instructions on how to delete your email account(s).
To
Delete an Email Account: After you have logged in to your
BlackBerry® account, click on Email Account. To delete an
email account from your BlackBerry® account, click Delete across
from the appropriate email account. Next, select Email Account
under the Services category on left-side column. Follow
instructions on setting up your Pioneer email account.
To Edit Email Account: To edit your existing Email
Account, click Edit across from the appropriate email account.
The Edit screen will give you the option of selecting a tab for
Advanced Settings.
Click on Advanced Settings.
Change Email server to imap.gmail.com
Change Port to: 993
The SSL option should be check-marked, if not click in the SSL box.
Click Save
Congratulations,
your BlackBerry® should now have the new settings and you will
start or continue to receive your Pioneer Internet email.
If
you have any questions about the new email settings on your Pioneer
Cellular device, please contact our cellular Customer Care at
1-800-641-2732.